Nijo Plus – Privacy Policy

This Privacy Policy describes how Nijo Plus, operated by Nijo Plus foundation (“Nijo Plus”, “we”, “our”, “us”), collects, uses, shares, and protects the personal information of users (“you”, “your”) when accessing or using the Nijo Plus website (www.nijoplus.com) and mobile application (collectively, the “Platform”).

1. INFORMATION WE COLLECT

We may collect the following types of information from users:

  • Personal Information: Name, email address, phone number, postal address, PAN (for donations), and payment details.
  • NGO Information: Registration details, 12A/80G/FCRA certificates, banking information, and relevant compliance documents.
  • Transaction Data: Donations, subscriptions, product purchases, and payment records.
  • Device and Usage Data: IP addresses, browser type, operating system, referring URLs, and activity on the Platform.
  • Communications: Feedback, inquiries, and messages exchanged through the Platform.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Facilitate donations, subscriptions, and purchases on the Platform.
  • Share contributions with verified NGOs and provide transparency reports.
  • Communicate with you regarding campaigns, subscriptions, updates, and impact reports.
  • Improve and customize the Platform’s features and user experience.
  • Fulfill legal and regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance.
  • Prevent fraudulent activities and protect the security of our Platform.

3. SHARING OF INFORMATION

We may share your data with:

  • Verified NGOs receiving contributions or subscriptions.
  • Payment processors and banking institutions to facilitate transactions.
  • Government and regulatory bodies, as required by law (e.g., for compliance with FCRA, IT Act).
  • Service providers engaged for hosting, analytics, and marketing.

We do not sell or rent your personal data to third parties for marketing purposes.

4. DATA RETENTION

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

5. DATA SECURITY

We implement reasonable security measures to protect personal data, including encryption, restricted access, and secure data storage. However, no system is fully secure, and we cannot guarantee absolute protection.

6. COOKIES AND TRACKING

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings.

7. YOUR RIGHTS

You may:

  • Request access to your personal data.
  • Request correction or deletion of your personal information.
  • Withdraw consent for processing (subject to legal and contractual limitations).

8. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

9. CHILDREN’S PRIVACY

Our Platform is intended for users aged 18 and above. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Users will be notified of material changes via email or Platform notifications.

11. GRIEVANCE OFFICER

For complaints or concerns regarding data privacy, contact:

Grievance Officer: Rohit Gaba
Email: Support@Nijoplus.com
Address: New Delhi, India.

Nijo Plus – Refund & Cancellation Policy

This Refund & Cancellation Policy explains the terms under which users can request refunds or cancellations for donations, subscriptions, and purchases made on Nijo Plus.

1. GENERAL TERMS

  • All contributions made to NGOs through Nijo Plus (donations or subscriptions) are voluntary and non-refundable, except in cases of technical errors or proven fraud.
  • For e-commerce purchases of NGO-made products, refunds/cancellations are subject to the individual vendor’s policy.

2. DONATIONS AND SUBSCRIPTIONS

  • Once processed, donations and subscription payments cannot be refunded.
  • Monthly subscribers may cancel their subscriptions at any time. Cancellations will take effect from the next billing cycle, and no refunds will be issued for the current cycle.
  • In the event of a verified technical error or unauthorized transaction, Nijo Plus may initiate a refund after investigating the claim.

3. E-COMMERCE PURCHASES

  • Refunds for products purchased from NGOs via the Nijo Plus marketplace will be governed by the seller’s individual refund and return policy.
  • Users must contact the vendor within the stipulated time frame for such requests.

4. TECHNICAL ERRORS & FRAUD

  • If a contribution or payment is deducted due to a technical error or fraudulent activity, users must report the issue within 7 days of the transaction.
  • Upon verification, Nijo Plus will process a refund within 10-15 business days.

5. NGO NON-COMPLIANCE

  • In rare cases where an NGO is found to be misusing funds or non-compliant with regulations, Nijo Plus reserves the right to halt transfers and reallocate contributions to other verified NGOs. Refunds will not be issued for contributions already disbursed.

6. CONTACT FOR REFUND & CANCELLATION REQUESTS

For any refund or cancellation inquiries, contact:

Support Team: support@nijoplus.com
Address: New Delhi, India.